{"id":4698,"date":"2016-05-20T04:57:25","date_gmt":"2016-05-20T08:57:25","guid":{"rendered":"https:\/\/www.instantestore.com\/blog\/?p=4698"},"modified":"2017-06-05T10:54:55","modified_gmt":"2017-06-05T02:54:55","slug":"instantestore-app-new-support-ticket-feature","status":"publish","type":"post","link":"https:\/\/instantestore.com\/blog\/instantestore-app-new-support-ticket-feature\/","title":{"rendered":"InstanteStore App &#8211; New Support Ticket Feature"},"content":{"rendered":"<p>The team recently added a <strong>new feature<\/strong> to our <strong>InstanteStore App<\/strong> which allow merchants to easily create and send us a <strong>Support Ticket<\/strong>.<\/p>\n<p><!--more--><\/p>\n<p>To know more about the app and its features, please click <a href=\"http:\/\/ecommerce.instantestore.com\/new-instantestore-app-upgrades\/\">here<\/a>.<\/p>\n<p>What&#8217;s cool about this latest feature is that new and existing merchants can now <strong>communicate more effectively<\/strong> with our tech support team when it comes to highlighting or describing an issue or problem that they need help with using our ecommerce solution.<\/p>\n<p>Normally, merchants will have to login to their store to send us a support ticket from Admin.<\/p>\n<p>Now with this new feature, merchants can download the InstanteStore App either from <strong>Google Play<\/strong> or <strong>App Store<\/strong> (don&#8217;t worry it&#8217;s FREE), add products and manage orders from the convenience of their mobile AND <strong>reach our tech support team<\/strong> by creating a ticket from the app.<\/p>\n<p>Just click on <strong>Support<\/strong> and fill up the relevant details.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4701\" src=\"http:\/\/ecommerce.instantestore.com\/wp-content\/uploads\/2016\/05\/InstanteStore-App-Support-Ticket.jpg\" alt=\"InstanteStore App Support Ticket\" width=\"677\" height=\"336\" \/><\/p>\n<p>They can choose to explain the problem they&#8217;re encountering by :<\/p>\n<p>&#8211; making a <strong>voice recording<\/strong><br \/>\n&#8211; <strong>taking a picture<\/strong> of the page<br \/>\n&#8211; <strong>taking a video<\/strong> with their mobile phone to show the sequence of events<br \/>\n&#8211; <strong>type it all in text<\/strong> format<\/p>\n<p>The app will <strong>notify you<\/strong> via your mobile once the ticket is updated.<\/p>\n<p>It&#8217;s just one of the ways of improving communication between our tech support team and merchants as we want to help them solve their problems as quickly as possible.<\/p>\n<p>To do that, we want to provide relevant features to help <strong>make communication better, clearer and faster<\/strong>.<\/p>\n<p><strong>Try out our app<\/strong> and let us know what you think about it.<\/p>\n<p>We appreciate all the feedback, suggestions and questions that we&#8217;ve been receiving so far.<\/p>\n<p>Keep them coming as we&#8217;re constantly working on improving our ecommerce software to help you solve problems and grow your business further.<\/p>\n<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-5514\"><form id=\"wpforms-form-5514\" class=\"wpforms-validate wpforms-form\" data-formid=\"5514\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/blog\/wp-json\/wp\/v2\/posts\/4698\" data-token=\"8c632b8b436a7cd06360955beef2cc42\" data-token-time=\"1792504026\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-5514-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-5514-field_1\">Get free ecommerce tips to grow your online business <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-5514-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" placeholder=\"Enter Your Email...\" spellcheck=\"false\" required><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-field wpforms-field-hp\"><label for=\"wpforms-5514-field-hp\" class=\"wpforms-field-label\">Name<\/label><input type=\"text\" name=\"wpforms[hp]\" id=\"wpforms-5514-field-hp\" class=\"wpforms-field-medium\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"5514\"><input type=\"hidden\" name=\"wpforms[time_token]\" value=\"1792504026.2065213bb1842d2daa9ef1d86ca9e4b17eed37f4c66501575928c30dfa10f3b5\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/instantestore.com\/blog\/wp-json\/wp\/v2\/posts\/4698\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-5514\" class=\"wpforms-submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Subcribe<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->\n<p><span style=\"border-radius: 2px; 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