Ecommerce statistcs and starting a new business gurus constantly state that customer retention is an important factor in the survival and growth of a company. It does not matter if you are a manufacturer specializing in the production of specialized instruments with two or three clients or an online web store with thousands of customers — every customer is important. Remember that one bad remark can go a long way towards destroying a company’s credibility and eliminating a customer base regardless of its size.
In this article we will explore the use of reward points (a feature available with InstanteStore’s shopping cart service) in retaining customers as well as improving sales conversions for new visitors.