InstanteStore is more than just an ecommerce platform. We’ve been working with clients from around the world since 2001 helping them to sell their products and services online.
When it comes to creating a custom designed website for a branding solution, we’ve got you covered as we’re pretty flexible and versatile when it comes to helping our merchants!
Custom Designed Website Service
We recently had the privilege to work with Xiao Healthy to come up with a brand new website for their flagship product – avocado milk, which goes by the name AvoMilk.
Our website designer thought through the colour scheme along with the type of fonts and images needed to create the desired effect for their new website.
Branding Solution And Product Showcase
Our client wanted a website that will showcase their product with all the important information displayed in an easy to read format which looks friendly and welcoming.
No problem!
They wanted their product to have total transparency with their target market in listing the key ingredients that was used to make it.
If you’re going to be consuming it, you’d want to know what went into making it right?
We got it all listed down nicely for them complete with images.
This also shows the confidence they have in their flagship product which targets the health-conscious market, especially those who are looking for a dairy-free alternative which is also gluten free and with no preservatives.
Our website designer created the different images to show how natural and healthy Avocado Milk is so that consumers can see at one glance instead of having to read through long lines of text. Nice!
Our graphic designer did an amazing job working with Xiao Healthy to come up with the concept, mockup graphic design before finally building a custom designed website for them.
We built them a custom designed website that is suited for their target market and in line with their company branding.
The result is a fresh, vibrant, youthful, consumer-friendly look that is targeted to those who are looking for a healthy drink that will meet their nutritional needs.
Does your company website or brand need a complete revamp?
Or do you require a custom design website service for a particular product or service?
Whatever your design needs are, the team at InstanteStore in partnership with Logo Design Studio are able to handle it.
Contact us for a custom website design quotation or for any design needs.
The team at InstanteStore are passionate about helping merchants sell online.
We’ve been helping merchants sell online since 2001 when our founder and CEO, Charles Tang started InstanteStore due to the overwhelming requests to create online stores by merchants from around the world.
Recently, we had the privilege to help another international client get her business online with immediate results making it a successful online store.
About Sagiri Dayal Jewellery
Meet Sagiri Dayal, a jewellery designer based in Hong Kong.
She specialises in Jade and Chinese Knotting, combining these elements with traditional Indian jewellery from her heritage.
Sagiri has been holding shows all around the world – Hong Kong, London, New Delhi and New York, showcasing her jewellery pieces.
Though the road shows were very successful, she found it hard to reach out to her customers and updating them whenever she’s got a new line out.
So last year, together with her daughter, Keya, she decided to take the leap of faith and bring her business online.
It was a very daunting move for her as she’s not particularly tech savvy.
Understanding Our Customer Needs
Through a series of Zoom calls, the InstanteStore team got to know more about her business goals (increase sales!) along with the challenges she faced.
Among some of the issues she faced with the current offline business model were:
Limited Reach – Audience is restricted to the locations of the road shows and their physical location or brick and mortar store.
Limited Customer Engagement – Limited opportunities for continuous engagement with customers after road shows. Once a purchase is made, the customer may wish to purchase additional pieces but do not know when or where the new products are made available.
Lack of Analytics – Gathering customer data and insights for targeted marketing can be challenging in an offline setting making it difficult to analyze customer preferences and tailor products or marketing strategies accordingly. In other words, many merchants would not know much or have any information about their customers – their preference, products they purchased, what they are interested in, budget or taste preferences.
Lack of Technical Know-How – As Sagiri is more of an artisan / designer, she is anxious when it comes to technology. Many artisans, designers do not have the technical knowledge on how to run an online business as they usually spend the bulk of their time focusing on designing and creating their master pieces.
Payment Challenges – Accepting only cash payments for designer pieces may limit sales as some customers prefer digital payments. And because artisans / designers sell their products at physical locations, customers may not have enough cash to purchase if the merchant do not accept other forms of onlnie payment like credit cards or e-wallets.
The Solution? InstanteStore White Glove Service
After listening to Sagiri’s challenges, the InstanteStore team came up with a targeted proposal to help her business.
Though InstanteStore is a Point & Click ecommerce platform that allows merchants to quickly and easily set up their own online store, for Sagiri, due to the tight timeline till launch date (1 month to get it all done!) we suggested the White Glove Setup Service.
With the White Glove Setup Service we will handhold you right from the beginning, coming up with a customized webstore design, help you to populate your store products, set up shipping, payment and run through the testing stage to ensure that the whole buying experience on the store goes smoothly.
InstanteStore Ecommerce Features That Helped Get The Sales In
We advised Sagiri and Keya to set up a pre-launch campaign where they set up a temporary page to start collecting customer emails for those who were interested in their products. These customers who get first dibs when the site is launched plus a 10% discount!
Newletter Module – this allows for early bird sign up on her online store as we wanted to help her reach out to those who signed up during the pre-launch. The idea was to give her customers a taste of what is to come and to build anticipation.
Automatic Discounts – We helped her create pre-set automatic discounts which were to be applied by her customers only for the pre-launch dates. This gives customers an incentive to come to the online store knowing they will get a special discount when they make any purchase on the specific pre-launch date.
Integrated Payment – we helped her set up quick and easy online payment option for her customers to pay with online. A smooth checkout process is a good customer experience.
Downloadable Keys – these are digital gift certs which customers can purchase from Sagiri’s online store that is easily downloadable upon purchase which can be a gift or even an incentive to customers to come back for repeat purchases.
Store Launched With Immediate Sales!
It’s the final stretch! We worked tirelessly with the team at Sagiri Dayal Jewellery running tests on her website to address and deal with any issues as well as answer all of Sagiri and Keya’s questions to ensure that it was a smooth buying process.
For the Pre-Launch and Launch Day Sales, there were a total of 170 subscribers with 43% Open rate and 28% Click Through rate which led to steady sales as soon as the store was launched.
“Last year, I decided to start an online business and I was introduced to Charles & Sui Sim and it was the most wonderful thing that could have happened! I was really nervous as we had a really tight launch date but they held my hand every step of the way and they made it happened! They were also very responsive and just alleviated all my fears…”
“Up until last year, we have only been selling jewellery at in person shows around the world. In 2023, we had ambitious plans to build an online website. Initially we thought we would go with a large online platform such as Shopify but then we got introduced to the InstanteStore platform. I’m really happy we went with IES, it has gone off completely flawlessly! During the launch, people were just buying off our site without a hitch. Even for ourselves, the backend was so easy to navigate…”
The InstanteStore team are truly honored to be part of their online journey to help them GROW their business further.
InstanteStore is not just another ecommerce platform, more like your partners who only want the best for your business and helps you to achieve it quickly, efficiently and at very affordable prices.
We take the time to listen and understand your business challenges and help you to work through them with the InstanteStore platform. The InstanteStore platform is built in-house by our very own InstanteStore team, which makes it easy for us to customize the modules to your business needs. We are here to help your business grow and streamline your process. We allow you to do what you do best – MARKET your store and leave the tech to us!
Need a revamped customized online store for your business?
Please note that we have just been alerted that scammers are using our company name and website link to scam money from the public.
First they’ll ask you to complete a series of task where once you complete a task, you are asked to transfer money directly into their company bank account with amounts ranging from RM45, RM159 to RM999 onwards in order for them to pay you back the “commission”.
Here are screenshots on how they operate their scam via whatsapp groups with the phone number that they use which contain various Admins :
They are using our website address and company registration number to convince people that they are a legit company :
They will ask you for your full name, age, current occupation, bank account number and bank account name. DO NOT REVEAL YOUR PERSONAL INFORMATION!
After providing your personal information, they will ask you to start completing a task such as adding a product into the shopping cart of a merchant, they will ask you to take a screenshot of the shopping cart with the product to send to them.
Here are some examples of the “tasks” that the scammers will ask you to complete :
After you complete each task, they will then ask you to transfer cash instantly to their “company bank account” using DuitNow instead of GIRO or IBG transfer.
This is so that they can get your cash immediately.
DO NOT SEND DUITNOW Cash to them!!
They will keep asking you to complete task after task with the promise that you’ll earn higher commission (this is a PONZI Scheme, STOP IMMEDIATELY) :
When confronted, they will provide you with a “Staff name” and “Staff ID” which is a FAKE as they are not any of our company staff :
We do not offer any part-time employment to make purchases or post reviews on behalf of merchants.
Stripe recently entered the Malaysian payment gateway market in October 2019 and is already gaining ground with ecommerce platforms and local businesses. A Stripe account setup is simple and fast.
Their pricing rates are definitely more competitive than what PayPal is charging. Check out what other Malaysian payment gateways are charging.
However, most businesses may have heard of PayPal but when you mention Stripe, they tend to be a bit clueless.
That’s because Stripe Malaysia became available in late 2019 as previously Stripe was not available in Malaysia.
Fret not, for businesses who are currently on PayPal or who are new and would like to sign up for a Stripe merchant account, the process is simple and straightforward.
I’ll walk you through the Stripe Account Setup process :
Sign up by providing the email address that will be receiving customer orders and billing.
Stripe Account
Once done, you’ll land in the Dashboard. Click Verify your email.
You’ll receive a verification email. Click Verify email address that was sent to your registered email address :
After verifying your email, click Activate Stripe account on the Dashboard > Start now
Fill up your company address and business details
You’ll be required to fill up Business Owners’ details as well (anyone with 25% ownership of the company)
Please add in their name and email address
After that, add in Customer Statement Information :
Statement descriptor : [name of your company] Shortened descriptor : leave it as Business for now Customer support phone number : [company phone number]
Next, key in your Bank details – Bank Name, Bank Account Number (without the -)
Two Step Authentication – choose either SMS or App Authenticator
The final step would be Verification Summary which please ensure all details are correct before you click Submit.
Once you’ve completed all these steps, you will need to link your Stripe account to your ecommerce site.
Make sure your ecommerce provider is already integrated with Stripe.
Don’t worry, it’s quite simple as well.
Here’s a look at what’s required by InstanteStore :
In your Stripe Dashboard, just click on API keys.
You’ll need to look for the Publishable Key and copy the entire string of code to paste to the Publishable Key field.
Next, you’ll need the Secret Key.
Click the Reveal live key button. Stripe will prompt you.
Click the Reveal button and copy the Secret Key to paste to the Secret Key field.
Make sure you set it to Live / Production Mode and click Save Settings in InstanteStore.
Remember to Publish your store to make the changes effective.
That’s it! Your Stripe account has been set up and linked to your ecommerce store.
Simple right?
To test out your Stripe account, just create a RM1 or $1 test product and make a purchase with your credit card.
You can login to your Stripe account to refund your credit card but please note that Stripe would have charged a transaction fee of 3% + RM1 per transaction.
Bear in mind that this is just the basic Stripe account setup and linking to your ecommerce store.
How to TURN ON FPX, GrabPay, AliPay in Stripe
Please note that when you first register for a Stripe account, it does not automatically have FPX (online banking), GrabPay and AliPay turned on.
You will need to turn it on yourself but it’s super easy.
Just login to your Stripe dashboard :
On the top right hand corner click on the Settings or gear icon.
You’ll then come to this page :
Under Payments, click on Payment methods and you’ll come to this page :
Just click Turn On for FPX, GrabPay or AliPay but please remember the transaction fees that Stripe will charge for these payment methods :
Malaysians just had a wonderful LONG Merdeka weekend of celebrating, eating and last minute shopping at the malls to avoid the SST (Sales and Service Tax) which kicked in on 1st September 2018.
Here Comes MyCyberSale 2018
Now comes MyCyberSale 2018 which offers Malaysia’s BIGGEST online shopping sale event of the year where Malaysian online sites and marketplaces offer a tonne of discounts and promotions for 5 DAYS in a row which starts from 3rd – 7th September 2018.
You could say the whole of Malaysia and entire South East Asia region will be shopping online this entire week!
When Does MyCyberSale Take Place?
Malaysia’s MyCyberSale usually takes place between our National Day (31st August) and Malaysia Day (16th September) annually.
MyCybersale 2018 Online Shopping
You could call it Malaysia’s annual version of China’s Singles’ Day or the States’ Thanksgiving + Black Friday and Cyber Monday event. All the shopping happens online.
Although the volume doesn’t come close to China or the States, but hey, at least we get our own online shopping sale event to shop our hearts out.
Why Do We Need It?
Let’s face it. Other than FOOD, Malaysians’ next favourite past time or hobby is SHOPPING ONLINE.
We love online deals, promotions and offers where one can get any product or service on sale at a discounted price.
It’s also an excellent way to encourage our local Malaysian ecommerce pool of merchants and online businesses to offer amazing discounts and promotions during this online sale period to spur the local economy.
Did you know that Malaysia is one of the FASTEST growing emerging ecommerce market in the region?
Malaysia One Of The Fastest Growing Ecommerce Emerging Market
So Where Can I Find MyCyberSale 2018 Offers And Promotions?
MyCyberSale is an ecommerce initiative by MDEC (Malaysia Digital Economy Corporation) in collaboration with PIKOM (The National ICT Association of Malaysia). ICT stands for Information and Communication Technology.
There’s 21 different categories with a total of 876 merchants offering discounts, promotions and free shipping the MyCyberSale.my site.
Below are the different categories and number of merchants / offers for MyCyberSale 2018 :
Automotive, Parts & Accessories – 14
Baby & Kids – 85
Beauty & Wellness – 26
Books & Media – 21
Education – 10
Electronics – 29
Electronic Accessories – 23
Entertainment – 6
Fashion – 217
Food & Beverages – 31
Gifts, Premium & Souvenirs – 30
Groceries – 13
Health & Beauty – 138
Home & Living – 54
Home Appliances – 14
Home Improvement – 16
Lifestyle – 16
Marketplace – 42
Multi Category – 40
Services – 22
Sports Equipment – 9
You’ll notice that the largest number of offers fall within 3 categories which are Fashion, Health & Beauty and Baby & Kids.
MyCyberSale 2018 Fashion Offers
It can get a bit overwhelming with all the blinking ads all eyeing for your attention.
Some Pearls Of Wisdom For Online Shopping
Decide what you NEED for yourself. Determine which category and what type of product you’re looking for and make the necessary comparison.
Otherwise, you’ll end up wanting to buy EVERYTHING since there’s a whole bunch of offers going on right now.
Oh, and if you’re buying anything that’s RM50 and above from the listed merchants, you’ll be eligible to participate in the Lucky Draw.
Tell Me, What Do Folks Normally Buy During MyCyberSale?
The most popular categories that people shop from during the previous MyCybersale were :
Health & Beauty – everyone needs to look good or make sure we’re not falling apart
Fashion – we need to update our wardrobe or get some new threads at least once a year
Travel – Malaysians need to go for holidays to de-stress
Groceries – we need to stock up our kitchen / pantry / office as we constantly need to eat
Our wonderful neighbour down south Singapore would be having a blast buying from Malaysia as their strong Singapore Dollar allows them to get a better bang for their buck here.
Shoppers use both desktop and mobile to complete their online purchases.
The bulk of orders are shipped by our national courier service PosLaju allowing Malaysians to receive their online purchases within the next business day (if they don’t get too overwhelmed with the amount of orders!).
PosLaju Malaysia National Courier Service
Most of our Malaysian online sites accept online banking (FPX) and credit / debit card as payment method so shopping online is a breeze.
Is This The LAST Online Shopping Sale Event For 2018?
Of course not! There’s always a reason to have online sales as Malaysians and everyone in this region enjoy shopping online.
If you miss getting something that you want during MyCyberSale 2018, there’s the upcoming 9 September 2018 ONE DAY SUPER SALE by the online marketplaces being offered by Lazada, 11Street, Shopee, etc.
For your info, 9th September 2018 is Malaysia’s King’s Birthday which falls on a Sunday making Monday 10th September 2018 a public holiday. And to top it off, 11th September is Awal Muharram which is a Muslim religious holiday.
So Malaysians have an even longer weekend holiday coming up this week. We’ll probably need to rest and chill with the amount of online shopping we’re doing from last week spilling to this week!
So have a wonderful time shopping online this whole week folks.
Malaysia will be celebrating its 61st Merdeka (Independence Day) this 31st August 2018.
Since everyone’s looking forward to the long Merdeka weekend to chill, EAT and do some LAST MINUTE SHOPPING before we welcome the new SST (Sales and Service Tax), we’ve decided to compile a list of 50 Top Merdeka 2018 Promotions and Offers that you don’t want to miss out on.
Food, Glorious FOOD Promotions For Merdeka 2018
Malaysian love to eat. We’re multi-racial and everything we do seems to revolve around food one way or another.
So here are the Merdeka 2018 Food Promotions that will leave you drooling. Plus you get to save some $$ by taking advantage of these Merdeka 2018 food offers 🙂
Forget the diet this weekend. If you plan your time well and add in a bit of kiasu (can’t loose) attitude, you’ll have a great time enjoying these wonderful offers. We all need to eat right?
Texas Chicken Malaysia
Texas Chicken Merdeka 2018 Promotion
Secret Recipe Malaysia
Secret Recipe Merdeka 2018 Promotion
Kenny Rogers Roasters Malaysia
Kenny Rogers Merdeka 2018 Promotion
Big Apple Donuts Malaysia
Big Apple Donuts Merdeka 2018 Promotion
Dominos Pizza Malaysia
Dominos Merdeka 2018 Promotion
Kyochon 1991 Malaysia
Drop by KyoChon 1991 stores to grab a Heaven and Earth tea for ONLY RM1 on this day!
Kyochon 1991 Merdeka 2018 Promotion
Terms & Conditions :
1. Applicable at all KyoChon Malaysia outlets except Genting SkyAvenue. (https://www.kyochon.com.my/locations/)
2. Only available on Merdeka Day (31st August 2018).
3. Only applicable with any chicken purchase.
4. Maximum 2 redemptions per bill.
Wendy’s Malaysia
27-31 Aug 2018: Wendy’s Merdeka Special Combo
Wendy’s Malaysia Merdeka 2018 Promotion
Famous Amos Malaysia
Famous Amos Malaysia is having their FREE 50% Cookies Giveaway.
Enjoy 50% extra cookies if you purchase 300g in bag and many more.
Famous Amos Merdeka 2018 Promotion
Terms and Conditions
Free 50% cookies (150g cookies) with every purchase of 300g cookies in bag.
Sayangi Malaysiaku Special period: 25 Aug – 31 Aug 2018
Valid in all Famous Amos outlets
Not valid with other on-going promotions, offers and discounts.
While stocks last.
Date: 25th August 2018 to 31st August 2018
A&W Malaysia
A&W Merdeka 2018 Promotion
Starbucks Free Complimentary bottle of Gatorade Giveaway
Starbucks Merdeka 2018 Promotion
Get a complimentary bottle of Gatorade* with a minimum spend of RM30 in a single receipt!
*Valid until 31st August 2018
Terms and conditions:
Valid at all Starbucks Drive-Thru stores, drive-thru window only.
While stocks last
Burger King Malaysia
Burger King Merdeka 2018 Promotion
JCO Donuts Malaysia
JCO Merdeka 2018 Promotion
Ayamas Malaysia
Ayamas Merdeka 2018 Promotion
Tealive Malaysia
Tealive Merdeka 2018 Promotion
Humble Beginnings Malaysia
Humble Beginnings Medeka 2018 Promotion
Baskin Robbins Malaysia
Baskin Robbins Hari Merdeka Limited Edition Ice Cream Sale
Baskin Robbins Merdeka 2018 Promotion
You can get this limited edition ice cream from today – 31st Aug at any Baskin-Robbins outlet.
Juice Works Malaysia
Juice Works Merdeka 2018 Promotion
Online Shopping
Other than eating, Malaysians love to shop online. Who can resist a good online deal especially when it comes with free shipping?
Lazada Merdeka 2018 Promotion
11Street Malaysia
11Street Merdeka 2018 Promotion
Photobook Malaysia
Photobook Merdeka 2018 Promotion
Motherhood Malaysia
Motherhood Merdeka 2018 Promotion
Althea Malaysia
Althea Merdeka 2018 Promotion
Hermo Malaysia
Hermo Merdeka 2018 Promotion
BloomThis Malaysia
BloomThis Merdeka 2018 Promotion
Sephora Malaysia
Sephora Merdeka 2018 Promotion
8excite Malaysia
8excite Merdeka 2018 Promotion
Fashion, Clothing, Shoes, Jewellery And Whatever You Need To Wear
There’s plenty of Merdeka 2018 shoe offers going on.
Bata Malaysia
Bata Merdeka 2018 Promotion
Birkenstock Malaysia
Buy 1 & Get 2nd Pair at 40% discount off Promotion start from 26 August 2018 to 31st August 2018
Birkenstock Merdeka 2018 Promotion
Enjoy discount 40% off every second pair of shoes purchase in one single receipt with minimum purchase of RM310 and above at normal retail price for Classic range and Professional range.
*Except for Eva range (buy 2 pairs of Eva series and Get 3rd pair @ 40% discount off ) in one single receipt with minimum purchase of RM318 and above at normal retail price for Eva range
Terms & Conditions
*Not applicable for discounted items/ instant rebate promotion/ credit card promotion and others.
*Valid for items of equal or lesser value
*Valid for normal price items only
*Terms & Conditions apply. While stock last.
al-Ikhsan Sports Malaysia
Al Ikhsan Sports Merdeka 2018 Promotion
Habib Jewels Malaysia
Habib Jewels Merdeka 2018 Promotion
Something For The Kids Or Yourself
Lego Malaysia
Lego Merdeka 2018 Promotion
Books
Merdeka 2018 book offer. Stationery are also on sale. Grab them now for the kids or yourself.
Borders Malaysia
Borders Merdeka 2018 Promotion
Products For The Home
These still time to get those home and living products for the house since we’re at the tail end of Malaysia’s tax holiday season. Better late than never. Get these Merdeka 2018 product offers now.
La Gourmet Malaysia
La Gourmet Merdeka 2018 Promotion
Thermos Malaysia
Thermos Merdeka 2018 Promotion
Pensonic Malaysia
Pensonic Merdeka 2018 Promotion
Senheng Malaysia
SenHeng Merdeka 2018 Promotion
Tech, Mobiles, Tablets, Computers
Quickly get your mobile, tablets, computers and tech gear by taking advantage of these Merdeka 2018 mobile offers before the coming SST!
Honor Malaysia
Honor Merdeka 2018 Promotion
Samsung Malaysia
Samsung Merdeka 2018 Promotion
Dell Malaysia
Dell Merdeka 2018 Promotion
Mobile Telecommunication Providers
Both postpaid and prepaid users have much to take advantage of this Merdeka 2018 plans with these telecommunication providers.
Tune Talk Malaysia
Tune Talk Merdeka 2018 Promotion
Digi Malaysia
Digi Merdeka 2018 Promotion
Celcom Malaysia
Celcom Merdeka 2018 Promotion
Cars
3 months of tax holiday from GST saw Malaysians car shopping like never before! What a wonderful season to get yourself a new vehicle before the upcoming SST. Check out these Merdeka 2018 car offers below.
Perodua Malaysia
Perodua Merdeka 2018 Promotion
Subaru Malaysia
Subaru Merdeka 2018 Promotion
Mitsubishi Malaysia
Mitsubishi Merdeka 2018 Promotion
Peugeot Malaysia
Peugeot Merdeka 2018 Promotion
Honda Malaysia
Honda Merdeka 2018 Promotion
Toyota Malaysia
Toyota Merdeka 2018 Promotion
Nissan Malaysia
Nissan Merdeka 2018 Promotion
Kia Malaysia
Kia Merdeka 2018 Promotion
Well these 50 Merdeka 2018 promotions and offers should keep you busy on Merdeka Day itself if not the entire long weekend!
Wishing all Malaysians Happy Merdeka as our nation celebrates it’s 61st birthday! Enjoy the long weekend and have fun with all these wonderful offers and promotions.
Payment gateways provide the service to process online payments from customers to merchants securely. When integrated with any ecommerce website, the role of payment gateways is to allow customers to pay for their online purchases using either credit or debit cards or via online banking smoothly.
Here’s a look at some of the best Malaysia payment gateway providers used by the majority of Malaysian online sellers.
You’ll find the best payment gateway in Malaysia comparison chart at the later part of this article.
PayPal
PayPal Malaysia
PayPal is well known internationally as it’s widely used by both local and international sellers.
Customers DO NOT NEED to have a PayPal Malaysia account to make payment on a website that is using PayPal as their payment gateway processor.
Customers can just use their credit or debit card when they land on PayPal’s site during the checkout process by clicking the “Pay with credit card” link.
PayPal checkout with credit card or debit card
PayPal is a flexible payment gateway Malaysia that is both popular and easy to manage.
PayPal Malaysia does not require any sign up fee or yearly fee to use their online credit card processing Malaysia feature making it highly recommendable for new startups to begin accepting credit / debit card payments from customers immediately.
However, please note that while PayPal is easy to set up and use, their transaction fee is 3.9% + RM2 for credit / debit card online transactions for Malaysian customers whereas international customers buying from you will be charged at 4.4% + RM2 per transaction.
PayPal Fees
However, setting up a PayPal Malaysia account to accept payment is easy and fast.
Just go to PayPal Malaysia’s site and sign up for a business account.
Key in your details and remember to link your PayPal account to your online store to start accepting online payments.
PayPal Malaysia does not offer FPX online banking.
You’ll need to transfer the funds from your PayPal account to your local bank account.
If the amount is less than RM400, there’s a RM3 charge by PayPal. There’s no charge if the amount is RM400 and above.
Braintree
Braintree Malaysia
Braintree is an ecommerce payment gateway that was acquired by PayPal in 2013 with the goal of propelling the payment platform on a global scale.
All kinds of businesses use Braintree to accept payments in mobile apps and websites as they have experience working with new business models.
Merchants in Malaysia can accept PayPal, Apple Pay, Android Pay, and cards on the Visa and Mastercard networks as long as the cards are enabled for online use.
Braintree Pricing
Please note there’s a RM90 flat rate for chargebacks.
Signing up for a Braintree Malaysia account may take a bit of time as the company requires your business registration details (Malaysian IC, Business Registration Forms, Utility Bills with business registered address, Malaysian Bank Account Statement that is registered with the business, etc) to verify that you’re a valid legal business before opening a Braintree account for you.
The good thing about Braintree is that they offer a lower credit / debit card transaction fee (3.4% + RM2) compared to PayPal (3.9% + RM2) and that all payment is pushed to your local bank account on a daily basis.
And like PayPal, Braintree does not charge any Setup Fee or Yearly Fee at all.
Braintree Malaysia does not offer FPX online banking.
Braintree will automatically push all payment amount to your local bank account on a daily basis with no minimum amount.
Stripe
Stripe
Stripe is an international payment gateway provider that is somewhat similar to PayPal in which there’s no Setup Fee or Annual Fee charged for opening a merchant account with them.
You can have your own account set up within minutes with them.
Stripe Pricing
Stripe’s pricing is definitely better than PayPal or Braintree at 3% + RM1 per transaction.
However, with international payment gateways, transaction fees tend to be higher compared to our own Malaysian payment gateway providers.
Stripe Payment Charges
Here’s the rundown :
Local Credit / Debit card for Visa/Master : 3% + RM1 Foreign credit card for Master/Visa : 4% + RM1 IF Currency conversion is required : additional 2% Online Banking (FPX) : 3% + RM1 GrabPay : 3% AliPay : 2.9% + RM1
If you’re planning on accepting a lot of foreign credit / debit card transactions to your local Malaysian website, the cost in transaction fees is going to add up to a big sum especially when currency conversion is required to convert into Malaysian Ringgit.
Please note that there will be a RM90 charge per dispute (also known as chargebacks for card transactions).
iPay88
iPay88 Malaysia
iPay88 is one of Malaysia’s leading payment gateway ecommerce providers.
Their headquarters is located in Kuala Lumpur, Malaysia and they have a presence in Cambodia, Indonesia, the Philippines, Thailand and Singapore.
iPay88 was acquired by NTT DATA, a Japanese system integration company in 2015 and continues to strengthen their presence in the ecommerce and mobile commerce field in the whole of South East Asia.
iPay88 Malaysia offers 3 different plans to meet your business needs.
If you’re only looking for a payment gateway for online store in Malaysia FPX feature to accept payment via online banking and e-wallets from customers, then you can consider iPay88’s SME Plan. It comes with a one time Setup Fee of RM488 (wef 20 March 2020).
Bear in mind their FPX rate for the Start Up Plan is 2.7% or RM0.60 per transaction whichever is higher.
Their SME Plan comes with online banking, credit / debit card (UnionPay at 2.7%) and e-wallets.
iPay88 Online Banking
Their Enterprise Plan offers online banking, credit/debit card processing (Visa/Master/UnionPay) and e-wallets.
For credit card processing (Visa/Master/UnionPay), they’ll be using local banks to process those payments at a lower transaction rate (2.3%) while debit card (Visa/Master) is at 2% which is better than you using a direct PayPal account (3.9% + RM2 per transaction).
Their Enterprise Premium Plan are comes with a Setup Fee of RM2888 and a yearly maintenance fee of RM700.
These 3 plans come with a Setup Fee of RM488, RM1888 and RM2888 respectively.
Merchants who choose their SME Plan will have to pay RM500 for Annual Fee and RM600 Annual Fee for the Enterprise Plan while the Credit Card Application Fees of RM900 is waived by iPay88 for all 3 plans.
All 3 plans include e-walletsBoost (1.5%), MBBQR (1.5%), GrabPay (1.5%), TouchnGo (1.5%), ShopeePay (1.5%), NetsQR (1.5%) and MCash (1.5%).
For those who wish to add on AliPay, there will be an additional Setup Fee of RM1000 (IF getting with any iPay88 plan) and Annual Fee of RM500 (IF choosing only standalone AliPay).
iPay88 eWallets
iPay88 will pay out twice a week to your local bank account but the minimum amount in your iPay88 account must be RM10 for them to do so.
eGHL
eGHL Malaysia
eGHL was founded in 2013 and functions as an internet payment arm of GHL Systems Berhad.
You’ll notice quite a number of physical card payment terminals in physical stores and retail are using GHL as their credit / debit card payment processor.
So it comes as no surprise that the company entered the ecommerce payment gateway market with their internet payment arm, eGHL.
eGHL is a Malaysia payment gateway that offers a secure internet payment solution which covers both card and non-card payment channels for online businesses throughout the South East Asia region.
eGHL Online Payment
eGHL offers a lower transaction fee for credit / debit card (1.4% – 2.4%) and FPX payments (1.6% – 2.4% or RM0.60 whichever is higher) depending on the plans you take.
They have 3 plans to meet your business needs : Standard / Premium / Corporate which charges a Setup Fee of RM499 / RM2500 / RM 5000 that you need to pay when you sign up with them. Please note that the fee is subject to 8% SST (wef 1st March 2024).
Startups which choose the Standard and Premium plan will need to pay a Monthly Fee of RM25 + 8% SST per month IF total monthly transactions are less than RM15k for the month.
Starting from 1st March 2024, eGHL has switched to charging their merchants a Monthly Fee instead of the usual Annual Fee. Those who are on the Corporate Plan will need to pay RM50 per month.
eGHL is an excellent payment gateway provider to consider if your business has consistent growing volume to justify the Monthly Fee while you enjoy lower transaction fee for credit / debit card and FPX payments.
Here’s a rundown of their 3 plans with e-Wallet rates (wef 27 February 2024) :
Standard Plan Credit / Debit card for Visa/Master : 2.4% + 1% for non-MYR processing + RM0.50 (for transactions less than RM40) Online Banking : 2.4% or RM0.60 (whichever higher) Boost, MCash, GrabPay, TouchnGo, ShopeePay : 1.5% Maybank QRPay (MAE) : 1% Monthly Fee : RM25 + 8% SST per month (waived IF total monthly transaction volume more than RM15k per month upon request)
Premium Plan Credit card for Visa/Master : 2.0% Debit card for Visa/Master : 1.8% International Credit/Debit for Visa/Master : 3% + RM0.50 (for transactions less than RM40) Online Banking : 2.0% or RM0.60/transaction OR Fixed Rate RM1.50/transaction Boost, MCash, GrabPay, TouchnGo, ShopeePay : 1.3% Maybank QRPay (MAE) : 1% Monthly Fee : RM25 + 8% SST (waived IF transaction volume exceed RM15k per month upon request)
Corporate Plan Credit card for Visa/Master : 1.6% Debit card for Visa/Master : 1.4% International Credit/Debit for Visa/Master : 3% + RM0.50 (for transactions less than RM40) Online Banking : 1.6% or RM0.60/transaction OR Fixed Rate RM1.00/transaction Boost, MCash, GrabPay, TouchnGo, ShopeePay : 1.2% Maybank QRPay (MAE) : 1% Monthly Fee : RM60 + 8% SST (waived IF transaction volume exceed RM15k per month upon request)
eGHL eWallet Acceptance
Processing Fee for all 3 plans Refund : RM0.50 per transaction Chargeback : RM5 per transaction Settlement : No charge to Malaysian local bank, USD30 to Foreign Bank
eGHL offers GrabPay Postpaid, GrabPay BNPL Installment and Atome BNPL as optional add-ons for FREE.
They also offer Visa Installments option for FREE with HSBC Bank with the following rates : 3 Months – 2.65% per transaction 6 Months – 3.0% per transaction 9 Months – 3.5% per transaction 12 Months – 4.0% per transaction 18 Months – 5.0% per transaction 24 Months – 6.0% per transaction 36 Months – 8.0% per transaction
eGHL Installment Acceptance
The Visa Installment Plan will be offered with Standard Chartered Bank and AmBank soon as well.
Payments are pushed to your local bank account on a weekly basis with no minimum amount requirement.
Kiple Pay
Kiple Pay Malaysia
KiplePay is one of the fastest growing ewallet in Malaysia. Their mission is to be the market leader for FinTech in an increasingly cashless, tech-powered society.
KiplePay is owned by Green Packet Berhad which is an established multinational digital technology organization with expertise in telecommunications, media and technology.
Green Packet was founded in California’s Silicon Valley in 2000 and was listed in the Malaysian Stock Exchange in 2005.
Kiple Pay offers one SME Plan for online merchants which is pretty simple and straightforward.
SME Plan Credit card for Visa/Master : 1.5% Debit card for Master/Visa : 1% Foreign credit card for Master/Visa : 2.5% Online Banking (FPX) : RM1 Boost, KiplePay, Maybank MAE, GrabPay, TouchnGo, ShopeePay, WeChatPay, AliPay : 1.5% Setup Fee : RM500 Annual Fee : RM500 (first year WAIVED)
Billplz
Billplz Malaysia
Billplz is another Malaysian payment gateway that has been gaining lots of traction lately with their no frills online payment gateway service.
The difference between them and other Malaysian payment gateways is that they do not charge any Annual Fee or Setup Fee for their Basic Plan which is a big help for Startups who are starting to sell online for the first time with their own website.
However, they do charge a Per Payment Order Fee of RM1.10 and RM0.70 and a Billing API Fee of RM0.60 per SMS for their Basic and Standard Plan.
These charges are on top of the FPX Fee that merchants will need to pay if clients use Online Banking or when they make any payment with credit / debit card or eWallets.
Billplz offers 3 membership plans for merchants to choose from :
Billplz Pricing
Basic Plan Credit card for Visa/Master : 1.8% Debit card for Master/Visa : 1% Foreign credit card for Master/Visa : 4.4% Online Banking (FPX) : RM1.10 Per Payment Order Fee : RM1.10 Billing API : RM0.60 per SMS Setup Fee : FREE Annual Fee : FREE
Standard Plan Credit card for Visa/Master : 1.8% Debit card for Master/Visa : 1% Foreign credit card for Master/Visa : 4.1% Online Banking (FPX) : RM0.70 Per Payment Order Fee : RM0.70 Billing API : RM0.60 per SMS Setup Fee : FREE Annual Fee : RM999 + 8% SST (wef 1st March 2024)
For Buy Now and Pay Later : Grab Pay Later : 6.5% for 1-4 monthly installments Atome : 6% for 3 monthly installments
Their Enterprise Plan is subject to Bank’s Offer.
Best Malaysia Payment Gateway Comparison Chart
Best Malaysian Payment Gateway Comparison Chart
The Best Malaysia Payment Gateway Comparison Chart gives an overview of the payment gateway Malaysia fees for credit / debit card and FPX online banking, set up fees, yearly fees and minimum withdrawal amount to local bank account giving new and existing merchants the choice to sign up or switch to different providers.
Merchants who are interested to enjoy the transaction rates mentioned can contact us and we will help them register for a new account with the respective Malaysia payment gateways.
For Ecommerce Startups And New Businesses
For startups and new businesses who are very budget conscious, we would normally recommend that they sign up with a PayPal direct account or Stripe first while pending their application for any of the payment gateway providers of their choice.
Most like the word ‘FREE’ so they’ll usually go for the Billplz Basic Plan where they do not need to pay any set up or yearly fee while enjoying access to both credit / debit card processing, FPX Online Banking and eWallets.
For Ecommerce Sites With Volume Transactions
For ecommerce businesses that have a considerable amount of daily, weekly and monthly volume transactions, they would usually go for Kiple Pay as they offer one of the lowest credit / debit card and FPX transaction fees.
The other option would be eGHL where those businesses have both an ecommerce and physical presence as eGHL offers a range of payment processing features across different channels.
Which Payment Gateway Options In Malaysia Should I Choose?
The best Malaysia payment gateway provider really depends on the merchants’ business needs.
If you want something fast and ‘free’ without the hassle of paying setup fees and yearly fees, PayPal Malaysia, Braintree Malaysia, Stripe and Billplz’s Basic Plan are suitable.
If you have a tonne of transactions to process for both online and physical retail, then Kiple Pay and eGHL will be able to meet those needs.
Regardless of volume transactions, it’s vital that any ecommerce business must have an online credit card processing Malaysia feature on their site as majority of buyers prefer to pay with credit / debit cards.
This payment gateway Malaysia comparison chart acts as a guide for new and existing sellers to consider which Malaysia payment gateways can best meet their business needs.
If you have any question or feedback about the mentioned payment gateways, please reach out to us at InstanteStore as we’re constantly working to help businesses sell more online.
My previous article mentioned China’s ecommerce and mobile commerce spending power which they showcase to the world come every November 11th during Singles Day making more than Black Friday and Cyber Monday combined.
South East Asia Is The Next BIG Mobile Commerce Powerhouse
Not far behind with tremendous huge growth and development status would be South East Asia (SEA) which is made up of 11 countries (Brunei, Cambodia, East Timor, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam).
SEA have a total population of 648 million (and growing fast!).
The top countries in this region that is leading the way in massive digital ecommerce spending would be Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam.
Here’s a glimpse of their digital population. If taken as a single bloc, SEA’s large population of digital users can stand in comparison with leading global markets like US, Europe and China for all digital activities (internet, social media, mobile and mobile social) :
According to eMarketer, digital ad-spending for these 6 countries will increase by double digits in 2017 and 2018 while mobile ad spending will more than double during the forecast period surpassing $2.20 billion and accounting for nearly 69% of digital ad expenditures by the year 2021.
Heavy Smartphone Adoption Spurs Mobile Commerce Growth
Thanks to heavy smartphone adoption, Indonesia, Philippines and Vietnam will see the strongest growth in mobile ad spending among SEA.
Why are companies willing to invest so much moolah into mobile ad spending in SEA? Because the region has such a HIGH volume of mobile users which presents a HUGE opportunity for mobile commerce, hence the massive amount allocated for mobile ad spending.
Mobile commerce is skyrocketing in South East Asia as more consumers there are getting more familiar to spending online with their mobile devices.
With such tremendous ecommerce growth opportunities, many online businesses have been scrambling to improve their mobile site experience and to ensure that their business is omni-channel to cater to the growing consumer segment from developing countries.
Omni What?
Omni-channel. It means having a multi-channel sales approach providing consumers with a smooth integrated shopping experience.
The customer can be shopping online from a desktop or mobile device where they can easily locate the product from your site or social media with the ability to make payment seamlessly.
With omni-channel, your online business is available and integrated with your brick and mortar (if you have one) where customers can call in to place an order with the phone or complete the checkout process via social media like FB, Twitter, Instagram, etc.
The omni-channel sales experience is crucial to ensure that your customers have a good buying experience be it in person, mobile, desktop and social media.
What Do Businesses Need To Do?
For a start, make sure your online business have a mobile friendly and responsive site so consumers can have a good mobile shopping experience with your site.
Ensure that your business is found on social media like Facebook where visitors can complete their purchase directly in FB without being bounced all over in the checkout process.
If you’re selling items that are :
Fashion related stuff : clothing, accessories, sport wear, eye wear, watches, jewelry, etc
Beauty : skin care, cosmetics
Food & drinks
Baby products
Pet products
Crafts
Consumer electronics
Auto accessories
(I may have missed out some other categories as these are the main ones)
Please have an Instagram and Pinterest account to upload images of your product being worn and used in every day life scenarios to make it easily shareable.
The new generation of mobile shoppers rely on image heavy social media recommendations from friends.
And they love to share and communicate via mobile.
We have a WhatsApp share feature where visitors can easily share your site and product page to their friends on WhatsApp which is great tool for product recommendations.
If you need help getting your online business to be mobile friendly, omni-channel with a good marketing strategy, contact us and we’ll be more than happy to help.
From the team at InstanteStore to you, Happy Selling as you prepare for the holiday shopping crowd.
The fourth quarter of the year is usually the time when retailers go all out to capture the holiday shopping crowd before year end closing. So how big can it possibly get?
Singles Day Keeps Getting Bigger
For China, the biggest online shopping day of the year falls on 11th November, known as Singles Day.
Last year’s Singles Day 2016 smashed sales records when it brought in a total of $17.8 billion in 24 hours. Talk about raining money!
AliPay which is the Chinese equivalent of PayPal processed more than a billion transactions on that day alone while Alibaba’s logistics arms Cainao helped deliver 657 million packages!
The whole of China and the surrounding region went online shopping that day with Jack Ma laughing all the way to the bank!
But What About Black Friday And Cyber Monday?
To put things in perspective, last year’s Black Friday sales brought in $3.34 billion. Mobile accounted for $1.2 billion out of the $3.34 billion showing a 33% increase compared to the year before.
Cyber Monday sales netted in $3.45 billion with $1.07 billion done via mobile shopping.
Not even HALF of what Singles Day brought in within 24 hours.
Will Black Friday 2017 exceed last year’s records? Or will Cyber Monday 2017 blow everyone’s expectations?
Mobile Shopping Continues To Rise
What we can notice clearly is that more and more consumers have been using their mobiles to buy online.
Mobile shopping alone accounted for 82% of sales for Singles Day. That’s about $14.6 billion worth of sales transactions made via mobile in one day alone!
The Chinese would have made the mobile shopping experience buttery smooth to be able to chalk up those figures. It also shows the spending power of the Chinese.
Let’s not forget the huge amount of logistics and integrated courier and transportation service involved to move $17.8 billion worth of goods within a few days after the dust settles! Talk about efficiency.
Is Your Site’s Mobile Shopping Experience Ready For The Holiday Crowd?
This year, Black Friday falls on 24th November 2017 for the long Thanksgiving weekend.
Singles Day 2017 precedes Black Friday on 11th November 2017 which given the amazing track record they’ve been experiencing looks like it’ll get even bigger.
So is your site ready for the holiday shopping crowd?
Is Your Site Mobile Friendly And Responsive?
Some key questions to think about.
Is your site mobile friendly and responsive? Not sure?
If it isn’t, let us know and we can help move your existing site to our FREE mobile friendly and responsive templates for existing merchants.
If you’re using a different ecommerce platform that’s not mobile friendly, we can migrate your site over and make it mobile friendly and responsive for a small fee.
When it comes to mobile shopping, a mobile friendly and responsive site makes it easier and faster for visitors to select your products and checkout.
Is Your Site’s Checkout A Turn Off?
Having a mobile friendly and responsive site doesn’t guarantee sales.
Especially if your mobile checkout process looks like multiple pages for visitors to fill up on their mobile screens.
Coupled with a lag in data connection speed or time outs will definitely result in a lot of abandoned carts.
Check your mobile checkout process to ensure customers only have to fill the necessary information on one page to complete their purchase.
It needs to look and feel easy and fast to use.
If you need help with your mobile checkout, please contact us as well.
Got Your Special Offers Ready?
People love to snag a good bargain but what’s the point if it’s out of stock or the item they want does not have the color, size or type that they want to buy?
Frustrating right?
We have a Notify Me When Stock Becomes Available feature which allows customers to enter their details so the moment stock returns, you’ll be able to notify them knowing that they wanted to purchase the item.
It’s a good initiative to communicate as quickly as possible with the customer. Let them know when stock will be back and if you can maintain the same special pricing offer, am sure they’ll return to complete the purchase.
Time is ticking. Make the most of it.
So whatever special offers that you’re planning to throw out, make sure you have a backup plan for it if it runs out of stock as you want the same customers to come back to buy from you.
WhatsApp Mobile Share Feature
This feature makes it EASY for anyone who wants to share your product or site with their Whatsapp contacts.
Kind of like when you find something AMAZING and you can’t wait to share it with your friends via Whatsapp.
If you need this activated for your store, click here to find out how to do it.
It’s FREE.
The Rundown
Regardless on whether you’re targeting the holiday shopping crowd or not, your site needs to be mobile friendly and responsive coupled with a smooth and fast mobile checkout.
As more consumers embrace mobile shopping, you’ll need to make sure that your site is both appealing on mobile and provides a good shopping experience to consumers.
Good news for all our merchants! The team at InstanteStore has come up with brand NEW Newsletter Templates that will help merchants promote their products and services better to customers.
