The team at InstanteStore are passionate about helping merchants sell online.
We’ve been helping merchants sell online since 2001 when our founder and CEO, Charles Tang started InstanteStore due to the overwhelming requests to create online stores by merchants from around the world.
Recently, we had the privilege to help another international client get her business online with immediate results making it a successful online store.
About Sagiri Dayal Jewellery
Meet Sagiri Dayal, a jewellery designer based in Hong Kong.
She specialises in Jade and Chinese Knotting, combining these elements with traditional Indian jewellery from her heritage.
Sagiri has been holding shows all around the world – Hong Kong, London, New Delhi and New York, showcasing her jewellery pieces.
Though the road shows were very successful, she found it hard to reach out to her customers and updating them whenever she’s got a new line out.
So last year, together with her daughter, Keya, she decided to take the leap of faith and bring her business online.
It was a very daunting move for her as she’s not particularly tech savvy.
Understanding Our Customer Needs
Through a series of Zoom calls, the InstanteStore team got to know more about her business goals (increase sales!) along with the challenges she faced.
Among some of the issues she faced with the current offline business model were:
Limited Reach – Audience is restricted to the locations of the road shows and their physical location or brick and mortar store.
Limited Customer Engagement – Limited opportunities for continuous engagement with customers after road shows. Once a purchase is made, the customer may wish to purchase additional pieces but do not know when or where the new products are made available.
Lack of Analytics – Gathering customer data and insights for targeted marketing can be challenging in an offline setting making it difficult to analyze customer preferences and tailor products or marketing strategies accordingly. In other words, many merchants would not know much or have any information about their customers – their preference, products they purchased, what they are interested in, budget or taste preferences.
Lack of Technical Know-How – As Sagiri is more of an artisan / designer, she is anxious when it comes to technology. Many artisans, designers do not have the technical knowledge on how to run an online business as they usually spend the bulk of their time focusing on designing and creating their master pieces.
Payment Challenges – Accepting only cash payments for designer pieces may limit sales as some customers prefer digital payments. And because artisans / designers sell their products at physical locations, customers may not have enough cash to purchase if the merchant do not accept other forms of onlnie payment like credit cards or e-wallets.
The Solution? InstanteStore White Glove Service
After listening to Sagiri’s challenges, the InstanteStore team came up with a targeted proposal to help her business.
Though InstanteStore is a Point & Click ecommerce platform that allows merchants to quickly and easily set up their own online store, for Sagiri, due to the tight timeline till launch date (1 month to get it all done!) we suggested the White Glove Setup Service.
With the White Glove Setup Service we will handhold you right from the beginning, coming up with a customized webstore design, help you to populate your store products, set up shipping, payment and run through the testing stage to ensure that the whole buying experience on the store goes smoothly.
InstanteStore Ecommerce Features That Helped Get The Sales In
We advised Sagiri and Keya to set up a pre-launch campaign where they set up a temporary page to start collecting customer emails for those who were interested in their products. These customers who get first dibs when the site is launched plus a 10% discount!
Newletter Module – this allows for early bird sign up on her online store as we wanted to help her reach out to those who signed up during the pre-launch. The idea was to give her customers a taste of what is to come and to build anticipation.
Automatic Discounts – We helped her create pre-set automatic discounts which were to be applied by her customers only for the pre-launch dates. This gives customers an incentive to come to the online store knowing they will get a special discount when they make any purchase on the specific pre-launch date.
Integrated Payment – we helped her set up quick and easy online payment option for her customers to pay with online. A smooth checkout process is a good customer experience.
Downloadable Keys – these are digital gift certs which customers can purchase from Sagiri’s online store that is easily downloadable upon purchase which can be a gift or even an incentive to customers to come back for repeat purchases.
Store Launched With Immediate Sales!
It’s the final stretch! We worked tirelessly with the team at Sagiri Dayal Jewellery running tests on her website to address and deal with any issues as well as answer all of Sagiri and Keya’s questions to ensure that it was a smooth buying process.
For the Pre-Launch and Launch Day Sales, there were a total of 170 subscribers with 43% Open rate and 28% Click Through rate which led to steady sales as soon as the store was launched.
Listen To Sagiri’s Testimonial Here
“Last year, I decided to start an online business and I was introduced to Charles & Sui Sim and it was the most wonderful thing that could have happened! I was really nervous as we had a really tight launch date but they held my hand every step of the way and they made it happened! They were also very responsive and just alleviated all my fears…”
Sagiri Dayal – Founder & Designer
Sagiri Dayal Jewellery
“Up until last year, we have only been selling jewellery at in person shows around the world. In 2023, we had ambitious plans to build an online website. Initially we thought we would go with a large online platform such as Shopify but then we got introduced to the InstanteStore platform. I’m really happy we went with IES, it has gone off completely flawlessly! During the launch, people were just buying off our site without a hitch. Even for ourselves, the backend was so easy to navigate…”
Keya Lamba – Co-Founder & Designer Sagiri Dayal Jewellery
The InstanteStore team are truly honored to be part of their online journey to help them GROW their business further.
InstanteStore is not just another ecommerce platform, more like your partners who only want the best for your business and helps you to achieve it quickly, efficiently and at very affordable prices.
We take the time to listen and understand your business challenges and help you to work through them with the InstanteStore platform. The InstanteStore platform is built in-house by our very own InstanteStore team, which makes it easy for us to customize the modules to your business needs. We are here to help your business grow and streamline your process. We allow you to do what you do best – MARKET your store and leave the tech to us!
Need a revamped customized online store for your business?
